AI Understood Today Will Stop Pain In The Future. By Mark Edwards

Simplicity From Complexity

Albert Einstein said that genius comes from creating simplicity from complexity. In the software sector, I tend to see the reverse……hmmm?


Consequently, as the world becomes more complex, AI will become the key technology of the twenty-first century, like the microprocessor was in the twentieth century. AI will enable us to craft easier, more straightforward to use and faster technology tools for ever-changing challenges. The human-computer interface has massive headroom for improvement for the typical user.  Yes, I know I have heard that coders are not too concerned about user interfaces, but I am not too worried about creating UI for coders; it is the users who roll their eyes when they are introduced to a new software solution or the army of B2B non-users of software I am thinking need addressing.


Even traditional companies that have not used technology in the past WILL become technology companies in the future. This is not a crystal ball gazing prediction but an inevitability. It is now just a case of how much technology and how soon.


Consumers already encounter AI daily but are often unaware. Alexa uses AI-powered that 10,000 coders are powering. Internet search queries often use auto-complete to predict what someone is searching for accurately. Amazon and many others use predictive algorithms to make recommendations based on a user’s reading or purchasing history. 


AI is the central technology in self-driving cars which avoids collisions and traffic congestion. It is used in the tiny computers we carry in our pockets that now are the focus of so much daily attention. Compare a train journey today with one twenty years ago and see the swap of newspaper reading to mobile phone addiction.


Ubiquitous Foundational Tech

Given AI’s wide range of applications, all companies, not just technology companies, need to address the impact the new generation of technology will bring. Not just as a means to reduce cost through automation, but it also needs to be used to provide better services and products. It will also simplify human engagement with increasingly sophisticated solutions. Ease of use powered by AI will be at the heart of technology acceptance and faster implementation.


Companies need to integrate Ai into their products and services. But, before they even get to that stage, they need first to understand WHY they urgently need to do so. Facing the certainty of the impact of AI today is an imperative to avoid being ill-prepared in the future.


The Runaway Train Of Tech

Those who fail to do so will not be able to compete with companies using Artificial Intelligence, Machine Learning, and data-collection networks to improve customer experiences, add greater service value and inform business decisions. The pace of change for businesses is about to become exponential. Jumping aboard this technology train now, even if at a relatively low level of implementation, will aid understanding and acceptance of the inevitable future changes. Ignoring the tech revolution today will make it more challenging in the future to catch up and adapt.


The next generation of consumers have grown up with digital technologies and expects companies to anticipate their needs and provide instant, personalised responses to any query quickly and efficiently.


Like the wild west gunslingers of the past, there were the fast and the dead. The same will be said in years to come for businesses that fail to adapt to the AI technology revolution. 


Some adapted, and some just disappeared.